Privacy Policy

Introduction

North Connect ("North Connect," "we," "our," or "us") values your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when you interact with our website, account, events, tickets, and services.

By using our website, creating an account, subscribing to communications, attending events, or accessing North Connect services, you agree to the practices described in this Privacy Policy.

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Username — your public handle on North Connect
• Profile photo (optional)
• Short bio (optional)
• Phone number (optional)
• City (optional)
• Event registrations and ticket purchases
• Contact form submissions
• Communications sent to us

Automatically Collected Information

When you visit our website, we may automatically collect information including:

• IP address — used to rate-limit sign-in and email requests and to protect against abuse
• Pages visited and the page that referred you
• Device type, browser, and operating system
• Country-level location
• Page loading performance measurements

Cookies and Analytics

North Connect sets only the cookies needed to keep you signed in and to keep your session secure. We do not use advertising cookies, tracking pixels, or cross-site trackers.

Our analytics are cookieless. We measure page views and loading performance in aggregate, without storing anything on your device and without identifying you personally.

Because we set no non-essential cookies, there is no cookie banner to accept or decline. If that ever changes, we will ask for your consent first.

Error Diagnostics

When something goes wrong on the site, we send a diagnostic report to our error-monitoring provider so we can find and fix it. These reports describe the error and the page it happened on, and — if you were signed in — include your account's internal identifier so we can connect the error to a support request.

They do not include your name, email address, IP address, or cookies, and we do not record your screen or session.

How We Use Information

We may use collected information to:

• Operate North Connect
• Create and manage your account
• Issue and support event tickets
• Process ticket payments through Stripe
• Send transactional email — verification, password reset, tickets, and receipts
• Communicate updates and announcements
• Deliver newsletters you have opted into
• Notify members about opportunities
• Manage events and attendance
• Diagnose errors and keep the site working
• Analyze engagement and growth
• Prevent fraud, abuse, or misuse
• Comply with legal obligations

Email Communications

If you subscribe to our mailing list, register for events, create an account, or otherwise provide your email address, we may send community updates, event announcements, opportunity alerts, educational content, and product and service updates.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Tickets and Payments

Some North Connect events are free; others require a paid ticket. Payment processing is handled by Stripe.

North Connect does not directly store complete payment card information. Payment providers process personal and financial information according to their own privacy policies and security standards.

Events and Media

When you register for or attend North Connect events, we may collect information necessary to manage attendance, communicate event details, improve future experiences, and ensure participant safety.

Photographs, video recordings, livestreams, and other media may be captured during community events. By attending events, you acknowledge that your image, likeness, voice, or participation may appear in community content, event recaps, promotional materials, social media content, and future marketing efforts unless otherwise prohibited by law.

If you have concerns regarding media use, please contact us before the event whenever possible.

Information Sharing

We do not sell personal information. We may share information with:

Data Retention

We retain information only as long as reasonably necessary to operate North Connect, provide services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect the community. Retention periods may vary depending on the type of information involved.

Transaction records are treated separately from account information. Orders, tickets, and the contact details supplied when an order was placed are retained after an account is deleted, because we need them to meet financial and tax obligations, to investigate fraud, and to handle chargebacks and refunds — any of which can arise long after a purchase. What is removed at deletion is everything that identifies you as a member: your profile, your name, your photo, and the link between you and your orders.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet-based service, transmission method, or storage system can be guaranteed to be completely secure. Users acknowledge that information transmitted online is done at their own risk.

Your Rights

Depending on your location and applicable law, you may have the right to access personal information, correct inaccurate information, request deletion of information, withdraw consent, object to certain processing activities, and request a copy of stored information.

You can delete your account yourself at any time from your account settings — you do not need to ask us. Deleting your account permanently removes your profile and personal details, and unlinks your past orders and tickets from you.

Deleting your account is not the same as erasing your purchase history, and we want to be clear about the difference. Records of orders and tickets are retained for financial, tax, fraud-prevention, chargeback, and refund purposes. Where an order was placed as a guest — that is, at checkout without signing in — the email address given at checkout forms part of that order record and is kept with it, including if the order was later linked to your account. It is what allows us to identify the purchase if it is ever refunded or disputed. Your payment provider keeps its own receipts under its own policy.

For anything else, requests may be submitted using the contact information below. We may need to verify identity before fulfilling certain requests.

Children's Privacy

North Connect is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that information has been collected from a child under 13, we will take reasonable steps to remove that information.

Third-Party Links

Our website, emails, and events may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party services. Users should review the privacy policies of those services independently.

International Users

North Connect operates from the United States. If you access our services from outside the United States, you understand that information may be transferred to, stored, and processed within the United States.

Policy Updates

We may update this Privacy Policy periodically. Changes become effective when posted on this page. Continued use of North Connect following updates constitutes acceptance of the revised Privacy Policy.

Governing Law

This Privacy Policy shall be governed by and interpreted under the laws of the State of Washington, without regard to conflict of law principles.